Once the previous four components have been implemented, organizations must ensure that IT is continuing to add value to the operation. That value can only be proven if performance metrics can be established, monitored and tracked.
Through the establishment of Key Performance Indicators (KPIs), schools or universities can gauge relative success of given IT projects and reallocate or terminate projects thus ensuring that investments are synchronized with business objectives and are being allocated appropriately.
The typical engagement to design a performance management operation for a school or university may take as much as 15 weeks